1. Home
  2. Terms and Conditions

Terms and Conditions

Welcome to Abyss Scuba Diving! We’re excited to have you as part of our community. Below, you'll find all the policies and procedures that you need to know. By engaging with our services, you agree to the following terms and conditions.

Returns & Refund Policy

Dive Course Bookings

  • Full Refund: Cancel your booking at least 7 days before your course starts for a refund, minus the cost of training materials.
  • Non-Refundable: Courses booked within 7 days of the start date are not eligible for a refund.
  • eLearning Courses: The cost of eLearning materials is non-refundable once purchased.
  • Course Commencement: No refunds are provided once a course has started. If you need to reschedule after starting, a fee of $100 applies ($125 for budget courses).
  • Dive Medical: A mandatory Dive Medical may be required and must be completed at least 7 days before your course starts. Failure to do so will result in the loss of your payment without a refund.

Transfer/Change of Course Date

  • Changes made 7 days or more before the course start date incur no fee.
  • Changes made within 7 days will incur a $100 fee.
  • Changes made within 24 hours of the course start date will incur a $200 fee.

Dive Gear and Products

  • Satisfaction Guarantee: Unsatisfied with your purchase? Exchange it within 30 days.
  • Full Refund: Return unused gear in its original condition within 30 days for a full refund.
  • Lifetime Customer Commitment: We’re here to help you with any product issues.

Dive Travel and Trip Bookings

Local Travel

  • Certified Divers: All participants must be at least Open Water Certified. Proof of certification is required on arrival.
  • Timeliness: Please arrive on time. Refunds or credits will not be issued for late arrivals.
  • Medical Fitness: Participants must be fit to dive and sign a Liability Waiver.
  • Experienced Diving Requirement: Divers with fewer than 20 logged dives must have dived within the last 12 months.

Transfer/Cancellation for Local Travel

  • Cancellation Fee: A $25 cancellation fee applies for cancellations made up to 5 days before the event. Cancellations made within 5 days are non-refundable.
  • Dive Site Changes: For safety reasons, we may alter the scheduled site. Refunds are not provided for non-participation due to these changes.

Overseas Travel

  • Non-Refundable Deposit: A 20% deposit is required at the time of booking.
  • No Refunds: Cancellations made within 60 days of the event are non-refundable.
  • Travel Insurance: We strongly recommend purchasing travel insurance.

Price-Match Policy

We offer a Best Price Guarantee on all gear purchases to ensure great value.

  • Eligible Products: The policy applies to identical products available in Australian retail stores.
  • Proof Required: You must provide proof of the current advertised price.
  • Exclusions: Offers on clearance or non-stocked items do not qualify for price matching.
  • Payment Terms: Only valid for purchases made by cash or credit card. Additional fees apply for third-party financial services like ZipMoney.
  • No Retroactive Matches: Price matches must be requested before purchase.

Delivery and Shipping

We deliver across Australia and New Zealand using reliable couriers and Australia Post Express.

  • Delivery Timeline: Orders typically arrive within 3-8 working days.
  • Signature Requirement: All deliveries will require a signature upon receipt.
  • Global Shipping: Training materials can be shipped internationally, with freight charges applied.

Medical Statement Requirement

All participants signing up for any Abyss Scuba Diving course must read and confirm they have read our Medical Statement. This is a mandatory requirement before attending any course. Your confirmation ensures you have reviewed and understood the conditions outlined in the medical form.

Data Protection Policy

Your privacy matters to us. Abyss Scuba Diving complies with the GDPR and protects your personal data responsibly.

  • Data Handling: Your data will be processed lawfully, stored securely, and used responsibly.
  • Data Retention: We will only hold your data for as long as necessary.
  • Data Breaches: We will promptly address and report any data breaches as per legal obligations.

Thank you for choosing Abyss Scuba Diving! We’re dedicated to providing you with safe, enjoyable, and unforgettable experiences. For any questions or concerns, please contact us directly.

Dive safely, and we’ll see you underwater!

Top